• Each condominium has one or more heat pumps that control heat and cooling.
• Heated or chilled water is piped to your heat pump from the central system on the rooftop. Click HERE for description of how the system works.
• The cost of maintaining/operating the boilers and chillers on the rooftop of the building is included in owners’ homeowner association (HOA) dues.
• Included on individual WE Energies bills is the cost for running the compressor and blower on the heat pump(s) in individual units. That bill will also include any other electricity and cooking gas used in an individual unit.
• The thermostats require (2) AA batteries that will need periodic replacing.
• HVAC filters are the responsibility of the condo owner. Click HERE for filter sizes by unit number.
• Heat pumps are the property of the condominium owner and must be maintained by them.
• Residents can operate heat or air conditioning at any time.
• During prolonged heat spells:
Run the heat pump day and night on “cool” as a thermostat setting and to achieve maximum efficiency, set the thermostat fan to “on” as opposed to auto. Additionally, refrain from opening windows at night as this allows moisture to build back up making the heat pump work less efficiently.
If you suspect your heat or A/C is not working…
BEFORE calling your landlord, if you are a tenant – or,
BEFORE calling a contractor, if you are an owner:
(Unless there is a building-wide issue, owners will be charged directly for service calls in their units and are responsible for payment.)
- Open the door to the heat pump(s) – larger units have more than 1 heat pump. A blinking green light through the circular view window in the upper left-hand corner of the heat pump, indicates a problem. (Steady green is indicative of an operational unit.)
- Assuming a blinking green light, turn your thermostat to OFF – the setting between Cool and Heat. Alternatively you could switch off the double circuit breaker for the heat pump(s) in your electrical panel box. (Think of this exercise analogous to rebooting a computer.)
- Wait 5 minutes and, depending on which option you chose, either turn the thermostat to “Heat” or “Cool” (according to the season) or, flip the circuit breakers back on.
- After 30 minutes, hold your hand up to a vent in one of the ducts that hangs from the ceiling to check for cool or warm air.
(Note: the suggested wait time reflects the longer time it takes for the system to respond. This is normal.)
- If, after waiting the suggested half hour, and the air coming from the ducts is not blowing cool or warm, revisit the heat pump’s view window. Chances are the green light will be blinking. At this point you can turn off the FAN on your thermostat, but don’t turn the thermostat off. The blinking light is a diagnostic flashing code and will help the contractor to determine the problem.
- If necessary to call an HVAC contractor:
- Make the vendor aware that you are a resident calling and that you are responsible for the cost.
- Give your billing information – name and address (including unit #).
- If you are a tenant, call your landlord, as the unit owner should be making any service request. It is the unit owner who will be billed.
- Explain that you have a water source heat pump system with Climate Master heat pumps.